EXPLORE OUR LATEST COLLECTIONS
ALL COLLECTIONS
BOX TOTES
COMPATIBLE FOR ALL OFFICE ACCESSORIES.
BEST SELLING TOTE
BEST SELLING TOTE
SALE
END OF SEASON SALE | UPTO 50% OFF
FEATURED IN
TERMS & CONDITIONS
Delivery Timelines
MISTRY ACCESSORIES
Delivery Timelines
Leather Accessories- 7-14 Business Days.
Footwear- 7-10 Business Days.
Clothing- 5-7 Business Days.
Returns ( IF APPLICABLE )
Our return policy lasts 30 days from your purchase, after the completion of which we can no longer offer refund.
Returns are granted only on damaged goods and/or if your delivery extends beyond a 45-day timeline. We additionally do not accept returns on our gift cards.
Items purchased on discount are not eligible for return & exchange.
To be eligible for a return, your item must be (1) unused, (2) in the same condition that you received it and (3) in its original packaging.
To complete your return, we require proof of purchase as well as proof of damage / delay. Please do not send your purchase back to the manufacturer prior to raising your request with our team.
Mistry does not have a cancellation policy as all orders are handcrafted & made to order.
In case of refund it takes upto 2 weeks for refunds to be processed.
Exchanges (if applicable)
We replace items free of charge if they are defective or damaged. Items can be replaced with a fresh piece from your original purchase or with available items of the same cart value. We do not offer exchanges on free items.
Exchanges on grounds other than defects/damage are chargeable at INR 799/-.
Returns ( IF APPLICABLE )
Our return policy lasts 30 days from your purchase, after the completion of which we can no longer offer refund.
Returns are granted only on damaged goods and/or if your delivery extends beyond a 45-day timeline. We additionally do not accept returns on our gift cards.
Items purchased on discount are not eligible for return & exchange.
To be eligible for a return, your item must be (1) unused, (2) in the same condition that you received it and (3) in its original packaging.
To complete your return, we require proof of purchase as well as proof of damage / delay. Please do not send your purchase back to the manufacturer prior to raising your request with our team.
Mistry does not have a cancellation policy as all orders are handcrafted & made to order.
In case of refund it takes upto 2 weeks for refunds to be processed.
Exchanges (if applicable)
We replace items free of charge if they are defective or damaged. Items can be replaced with a fresh piece from your original purchase or with available items of the same cart value. We do not offer exchanges on free items.
Exchanges on grounds other than defects/damage are chargeable at INR 799/-.
Refunds ( if applicable )
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and the refund amount will automatically be credited to your original mode of payment within a few days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you still do not receive your refund, please contact us at customercare@shopmistry.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping
We bear the cost of shipping for damaged/defective items. In case you would like to exchange your undamaged product for a different one, you will be responsible for paying for your own shipping costs.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
MISTRY ACCESSORIES
If you have any questions about Mistry, our products, returns/exchanges or any other matter please do not hesitate to send us an email at customercare@shopmistry.com
We would love to hear from you!
Monday- Saturday(9 AM - 6 PM)
Store Details: N-17 GK-1 N BLOCK MARKET GROUND FLOOR, New Delhi.
12-8 Pm ( Monday-Sunday)
Frequently Asked Questions
Keep your leather bag away from direct moisture, store in a dry place away from direct sunlight.
Yes we ship to over 48 countries and international shipping is calculated during checkout.
Real leather is much better alternative as compared to vegan leather. Vegan leather is made out of plastic and is very harmful for the environment whereas real leather is a bi-product of the meat industry and has been used for accessories for over 1000+ years.