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Delivery & Returns


Our return & exchange policy lasts 7 days from your purchase, after the completion of which we can no longer offer refund or exchange.

Items purchased on discount are applicable for exchange and return

To be eligible for a return, your item must be (1) unused, (2) in the same condition that you received it and (3) in its original packaging.

To complete your return, we require proof of purchase as well as proof of damage / delay. Please do not send your purchase back to the manufacturer prior to raising your request with our team.

Mistry does not have a cancellation policy as all orders are handcrafted & made to order. 

In case of refund it takes upto 3 weeks for refunds to be processed.

We take exchange and return requests only via email :

Exchanges (if applicable)

We replace items free of charge if they are defective or damaged. Items can be replaced with a fresh piece from your original purchase or with available items of the same cart value. We do not offer exchanges on free items. 

All items and tags should be intact for exchange. The exchange item will reach you within 7 days.


After refund is approved from our team it will be reversed on your account within 21 days. Refunds are only applicable on prepaid orders. COD orders are not eligible for refund, COD orders will be granted a credit note.

Please note all items are handmade and made to order.