Delivery & Dispatch Timelines
Leather Accessories: 10-12Business Days.
Items which are in stock shall be delivered within 2-3 working days.
If you need a product within 2-3 days please message our team on +91 9654076410
24-28 Business Days for Handwoven Accessories.
In special cases like custom orders delivery could take more time.
Returns ( IF APPLICABLE )
- Our return policy lasts 7 days from your purchase, after the completion of which we can no longer offer refund. Return is not applicable on products that are on sale.
- Returns are granted only on damaged goods and/or if your delivery extends beyond a 45-day timeline. We additionally do not accept returns on our gift cards.
- We do not offer returns/refunds on apparel items on ground other than damages. If you'd like to return any apparel item, we can offer a store credit of the same value as your purchase. In case of fit and size issues, you can avail a size exchange.
- Items purchased on discount are not eligible for return & exchange.
- To be eligible for a return, your item must be (1) unused, (2) in the same condition that you received it and (3) in its original packaging with all tags.
- To complete your return, we require proof of purchase as well as proof of damage / delay. Please do not send your purchase back to the manufacturer prior to raising your request with our team.
Mistry does not have a cancellation policy as all orders are handcrafted & made to order.
In case of refund it takes upto 2 weeks for refunds to be processed.
Exchanges (if applicable)
We replace items free of charge if they are defective or damaged. Items can be replaced with a fresh piece from your original purchase or with available items of the same cart value. We do not offer exchanges on free items.
Exchanges on grounds other than defects/damage are chargeable at INR 799/-.
Refunds ( if applicable )
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, your refund will be processed and the refund amount will automatically be credited to your original mode of payment within a few days.
- We do not offer returns/refunds on apparel items on ground other than damages. If you'd like to return any apparel item, we can offer a store credit of the same value as your purchase.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you still do not receive your refund, please contact us at email@example.com.
We do not offer cancellations as all products are handcrafted & made to order.
If in case we are not able to full fill your order in 90 days. We shall initiate a full refund.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
We bear the cost of shipping for damaged/defective items. In case you would like to exchange your undamaged product for a different one, you will be responsible for paying for your own shipping costs.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
Refunds are not applicable on COD orders
Refunds are not applicable on cash on delivery orders.If you order and fail to accept the order due to some issues please contact us on 9654076410
Cancellation is not possible on any orders as all products are handcrafted & made to order.
WHOLESALE AND PRIVATE LABELLING
WE DESIGN AND PRODUCE FOR YOUR BRAND
MISTRY HAS A DESIGN TEAM THAT WILL DESIGN AND DEVELOP FOR YOUR BRAND, WE WILL BRING YOUR DESIGN TO LIFE | OUR MINIMUM QUANTITIES RANGE FROM 20-50 PCS PER STYLE DEPENDING ON THE COMPLEXITY
WE WORK WITH OVER 30+ INTERNATIONAL BRANDS FROM FRANCE, SPAIN BELGIUM AND USA
WHATSAPP +91 9654076410 | EMAIL- RONAK@SHOPMISTRY.COM
YES WE SHIP GLOBALLY WITH FEDEX AND DHL | WORLDWIDE SHIPPING TAKES 7-8 DAYS
WE WILL WORK WITH YOU TO GROW YOUR BUSINESS | CUSTOMISE YOUR DESIGNS WITH US | WE RECOMMEND STARTING WITH 4 DESIGNS IN 4 COLOURS AND 20 PIECES TO UNDERSTAND YOUR CUSTOMERS AND THEIR FEEDBACKS
OUR TEAM WILL HELP YOU CHOOSE FROM DESIGNS AND OVER 150+ LEATHER OPTIONS.