Leather Accessories- 7-14 Business Days.
Footwear- 7-10 Business Days.
Clothing- 5-7 Business Days.
Returns ( IF APPLICABLE )
Our return policy lasts 30 days from your purchase, after the completion of which we can no longer offer refund.
Returns are granted only on damaged goods and/or if your delivery extends beyond a 45-day timeline. We additionally do not accept returns on our gift cards.
Items purchased on discount are not eligible for return & exchange.
To be eligible for a return, your item must be (1) unused, (2) in the same condition that you received it and (3) in its original packaging.
To complete your return, we require proof of purchase as well as proof of damage / delay. Please do not send your purchase back to the manufacturer prior to raising your request with our team.
Mistry does not have a cancellation policy as all orders are handcrafted & made to order.
In case of refund it takes upto 2 weeks for refunds to be processed.
Exchanges (if applicable)
We replace items free of charge if they are defective or damaged. Items can be replaced with a fresh piece from your original purchase or with available items of the same cart value. We do not offer exchanges on free items.
Exchanges on grounds other than defects/damage are chargeable at INR 799/-.