Delivery & Returns
Our delivery timeline is 4-21 working days for all products, most of the products are shipped within the timeline. In case an item is out of stock we require 20 working days to re-stock and deliver the products. All products are handcrafted in our own manufacturing facility in New Delhi, India.
Handwoven Bags- 30-45 Working Days for Delivery.
We offer a free exchange and return on all items. Discounted items are also eligible for exchange.
Our return & exchange policy lasts 7 days from your delivery, after the completion of which we can no longer offer refund or exchange. We offer credit notes for all return requests. Refund is not available for our products as all products are made on order.
To be eligible for a return, your item must be (1) unused, (2) in the same condition that you received it and (3) in its original packaging.
To complete your return, we require proof of purchase as well as proof of damage / delay. Please do not send your purchase back to the manufacturer prior to raising your request with our team.
Mistry does not have a cancellation policy as all orders are handcrafted & made to order.
In case of refund it takes upto 3 weeks for refunds to be processed.
Handwoven Bags are not eligible for exchange or return under any circumstances.
We take exchange and return requests only via email : customercare@shopmistry.com
Exchanges (if applicable)
All items and tags should be intact for exchange. The exchange item will reach you within 7 days. The box should be included with the invoice. Exchange is applicable only for leather shoes. We offer 1 size exchange for leather shoes.
Refunds
After refund is approved from our team it will be reversed on your account within 21 days. Refunds will be sent on the origin of payment within 21 days. Refund is only provided in case a product is damaged or else we issue a credit note for all returns.
Exclusive Sales
Incase of sales over 50% the product cannot be exchanged or returned.
Exchange charge would be Rs 249 on Discounted Goods