Delivery & Returns

If an item is in stock, delivery takes place between 24-48 hours | If an item is not in stock it will be delivered within 5-15 working days. We use DELHIVERY as our courier partner for deliveries and returns. 

Handwoven Bags- 24-28 Working Days for Delivery.

We offer a free exchange and return on all items. Discounted items are also eligible for exchange.

Our return & exchange policy lasts 7 days from your purchase, after the completion of which we can no longer offer refund or exchange. We offer credit notes for all return requests. Refund is not available for our products as all products are made on order.

To be eligible for a return, your item must be (1) unused, (2) in the same condition that you received it and (3) in its original packaging.

To complete your return, we require proof of purchase as well as proof of damage / delay. Please do not send your purchase back to the manufacturer prior to raising your request with our team.

Mistry does not have a cancellation policy as all orders are handcrafted & made to order. 

In case of refund it takes upto 3 weeks for refunds to be processed.

Handwoven Bags are not eligible for exchange or return under any circumstances. 

We take exchange and return requests only via email : customercare@shopmistry.com

Exchanges (if applicable)

All items and tags should be intact for exchange. The exchange item will reach you within 7 days. The box should be included with the invoice. Exchange is applicable only for leather shoes. We offer 1 size exchange for leather shoes.

Refunds 
After refund is approved from our team it will be reversed on your account within 21 days. Refunds will be sent on the origin of payment within 21 days.