Exchange & Refund

Returns

Our return policy lasts 30 days from your purchase, after the completion of which we can no longer offer refund or exchange services.

Returns are granted only on damaged goods and/or if your delivery extends beyond our 25-day timeline. We additionally do not accept returns on our gift cards. 

To be eligible for a return, your item must be (1) unused, (2) in the same condition that you received it and (3) in its original packaging.

To complete your return, we require proof of purchase as well as proof of damage / delay. Please do not send your purchase back to the manufacturer prior to raising your request with our team.

 

Exchanges (if applicable)

We replace items free of charge if they are defective or damaged. Items can be replaced with a fresh piece from your original purchase or with available items of the same cart value. We do not offer exchanges on free items. 


Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and the refund amount will automatically be credited to your original mode of payment within a few days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you still do not receive your refund, please contact us at customercare@shopmistry.com. 


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 


Shipping

We bear the cost of shipping for damaged/defective items. In case you would like to exchange your undamaged product for a different one, you will be responsible for paying for your own shipping costs. 

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance as we have no way of guaranteeing receipt of your returned item.